Shipping & Replacement Policy

Brand: ZIMORA TOYS
Website: https://www.zimoratoys.in
Last Updated: November 2026

1. Order Processing

• Orders are usually processed within 1–2 business days after payment confirmation.
• Orders are dispatched after successful payment verification.
• If a product becomes unavailable, we will contact the customer for an alternative or cancellation and applicable refund.

2. Shipping & Delivery

• We offer free standard shipping across India on serviceable PIN codes.
• Shipping charges are included in the product price.
• Orders are shipped through DTDC Ground Express 7D or another authorised courier partner.
• Estimated delivery time is 3–7 business days after dispatch.
• Delivery time may vary depending on location and courier service.

3. Address Details

Customers must provide the correct name, address, PIN code and mobile number.

Additional charges may apply for re-shipping if delivery fails due to incorrect or incomplete address details.

4. Order Cancellation

• Cancellation requests are accepted before dispatch.
• Orders cannot normally be cancelled once handed over to the courier.
• Eligible refunds for cancelled orders will be processed to the original payment method.

5. Replacement Policy

Replacement requests must be made within 5 days of delivery.

Replacement may be considered for:

• Manufacturing defects or non-working products.
• Wrong product delivered.
• Missing parts or accessories.
• Physical damage during transportation.

All claims are subject to verification.

6. Unboxing Video Required

• A clear, continuous unboxing video is compulsory for physical or transit damage claims.
• For other claims, customers must share clear photos or videos showing the issue.
• Order number and issue details must also be shared through WhatsApp or email.

7. Return Conditions

• Products damaged due to misuse or improper handling after delivery are not eligible for voluntary replacement.
• Used, altered or incomplete products may not be accepted for voluntary return, where legally permitted.
• Original packaging and accessories must be provided where reasonably possible.
• Do not return any product without approval from our team.

8. Refunds

Refunds are provided for eligible cases under our Refund, Replacement & Exchange Policy and applicable laws.

Approved refunds are generally initiated within 5–7 business days. Bank processing time may vary.

9. Contact Us

ZIMORA TOYS

Website: https://www.zimoratoys.in
Email: zimoratoys@gmail.com
WhatsApp: +91 9673132331
Location: Aurangabad, Maharashtra, India.

ZIMORA TOYS – Toys for a Brighter Tomorrow.