Refund, Replacement & Exchange Policy

Brand: ZIMORA TOYS
Website: https://www.zimoratoys.in
Last Updated: November 2026

At ZIMORA TOYS, we aim to provide quality products and a good shopping experience. Please read our policy before placing an order.

1. Replacement Eligibility

Replacement requests are accepted within 5 days of delivery only for:

• Manufacturing defects or non-working products.
• Wrong product delivered.
• Missing parts or accessories.
• Physical damage during delivery.

All requests are subject to verification.

2. Unboxing Video Required

A clear, continuous parcel-opening video is mandatory for claims of physical or transit damage.

For other claims, customers should share clear photos or videos showing the issue.

Please also share your order number and a brief description of the problem through our WhatsApp or email.

3. Replacement Conditions

• The product must be returned in its original condition with packaging and accessories.
• Damage caused by misuse or improper handling after delivery is not covered.
• Replacement depends on product availability.
• For verified eligible claims, return shipping will be arranged by ZIMORA TOYS.

4. Return & Refund

We do not accept returns for change of mind or personal preference, where legally permitted.

Refunds may be provided if:

• An order is cancelled before dispatch.
• A defective or damaged product cannot be replaced.
• The wrong product is delivered and replacement is unavailable.
• A payment is received but the order cannot be fulfilled.
• A refund is required under applicable law.

Approved refunds will normally be processed to the original payment method within 5–7 business days. Bank processing time may vary.

5. Exchange

If a replacement is unavailable, an alternative product of equal value may be offered, subject to availability and customer agreement.

6. How to Raise a Claim

Contact us within 5 days of delivery with:

• Order number.
• Product issue details.
• Required photos or videos.
• Continuous unboxing video for physical damage claims.

Please do not send any product back without our confirmation.

7. Contact Us

ZIMORA TOYS

Website: https://www.zimoratoys.in
WhatsApp: +91 9673132331
Email: zimoratoys@gmail.com
Location: Aurangabad, Maharashtra, India.

ZIMORA TOYS – Toys for a Brighter Tomorrow.